Use mistakes (yours or the client’s) as learning moments.
Every move should be based on what is happening now . Process Consultation Revisited: Building the He...
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Use mistakes (yours or the client’s) as learning moments
To clarify where PC fits, Schein distinguishes between three common consulting roles: Process Consultation Revisited: Building the He...
Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help
Good advice at the wrong time is useless.
Don’t assume you know anything; ask questions to uncover the client's reality.