Reviews for (and its European counterpart Pinball-Decals.eu ) are highly polarized. While some enthusiasts praise the visual impact of their specialized products, others report significant quality issues and poor customer service. Community Feedback Summary
The general consensus from collectors on Pinside and other enthusiast forums is as follows: pinball-decals
“My jeweled shooter rod for TOTAN broke after fewer than 20 plays... for $185, it's . I won't be ordering from them again.” Pinside.com · 9 years ago Reviews for (and its European counterpart Pinball-Decals
: This is the most consistent point of contention. Numerous customers have reported that the company goes "radio silent" when issues are raised or refuses to stand behind defective products once they have been installed. User Perspectives for $185, it's
: Frequently criticized for being overpriced and fragile. Specifically, users have warned against buying their custom shooter rods, citing instances where they broke after just a few uses due to poor adhesive.
Collectors often share these mixed experiences when restoring their machines:
“Once you have it [PDI Glass] on one of your pins, you'll want it on all of them, plain and simple. It adds an incredible dimension to the game.” Museum of the Game · 14 years ago Alternative Decal Sources