... - Humble Leadership: The Power Of Relationships,

Because Marcus had built a foundation of trust, the silence didn't last. A machinist suggested a way to repurpose scrap metal. A floor manager offered to shift to a four-day workweek temporarily. The sales team volunteered to take a commission cut for one quarter.

The previous CEO had been a man of metrics and mandates. He spoke in quarterly projections and viewed employees as overhead. Marcus, however, viewed them as the heartbeat. He spent his first month doing "The Rounds." He didn't ask about productivity; he asked about their kids, their hobbies, and the biggest "pebble in their shoe" at work. Humble Leadership: The Power of Relationships, ...

He was in the loading docks, wearing a high-vis vest, learning how to scan inventory from a twenty-year veteran named Sarah. Because Marcus had built a foundation of trust,