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If an issue arises—such as a flight cancellation or a need for a refund—reaching support is notoriously difficult. Consumer Affairs reviewers report extremely long hold times (often over an hour) and unhelpful staff.

Obtaining refunds for cancelled tickets is a major pain point, with some customers waiting over a month despite being promised a 10-day turnaround. Air India: Book Flight Tickets - Apps on Google Play buy air india tickets online

Many travelers use third-party aggregators to find lower fares, though experts often recommend booking directly with the airline to simplify resolving potential issues. Post-Booking Challenges If an issue arises—such as a flight cancellation

Conversely, some users on the App Store find the mobile application more intuitive and easier to navigate for date selection and reward claims. buy air india tickets online