To receive a full refund, the computer must be in "like-new" condition. This includes returning the original box, all power adapters, and any included accessories.
You have two primary ways to return a computer purchased from Best Buy: Best Buy Return & Exchange Policy best buy computer return policy
While standard laptops often don't have a restocking fee, specific "activatable" devices (those with cellular capability) or high-end workstations may incur a 15% restocking fee if opened. To receive a full refund, the computer must